Backup Enterprise Technical Support

Backup Enterprise Technical Support

  • Дата на обявата: 11.07.2018
  • Код: 117009
  • Местоположение: София
  • Категория: Technical Support
  • Вид заетост: Пълен работен ден
  • Необходим опит: Не се изисква

Currently for one of our partners, we are looking for Backup Enterprise Technical Support with German / Spanish / French and English!

As a Backup Enterprise Technical Support, you will have to:

  • Work as part of a team providing professional and comprehensive support to clients’ customers.
  • Deal with customer technical issues over the telephone daily using a call tracking system.
  • Provide customer feedback on their issues as they are progressed and record any interactions within the case handling system.
  • Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues.
  • Recreate problems in house and provide evidence where bug fixes are required.

Requirements:

  • Fluency in German / Spanish / French – B2 and above;
  • Good command of English language – B2;
  • Good knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office;
  • Basic user level familiarity of Operating System (Windows 7, Windows 8, Windows 10, Windows Server OS);
  • Basic networking knowledge and basic troubleshooting skills – technical;
  • Microsoft Windows / Desktop and Server – certification not required but good working knowledge;
  • Knowledge in these areas is desirable and will be considered an advantage – SQL / Database awareness /Email / Active Directory awareness / Linux / Virtualization;
  • Demonstrated strong customer service/support skills such as active listening, good verbal and written communication.

Work week – Monday – Friday, standard working hours.

 Our partner can offer you:

  • Very competitive salary;
  • Attractive performance incentives;
  • Top-notch training;
  • Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance;
  • Employee recognition programs.

If you see yourself in the above listed opportunity apply now by sending us your CV in English using the form in the right. Only short-listed candidates will be contacted.

All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1938 / 25.09.2015.


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Кои сме ние?

Plovdiv Academy е първата софтуерна академия и компания за подбор на IT професионалисти в град Пловдив, създадена през Май 2015. Нашата основна цел е да участваме активно в разрастването на IT индустрията в страната, като работим усилено за развитието на нейния най-важен актив – хората. През годините сме провели курсове по най-популярните езици за програмиране и сме помогнали на много хора да намерят реализация в IT сферата. Сътрудничим си и с десетки IT компании в България, подбирайки качествени професионалисти за техните екипи.
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