Storage Technical Support Engineer

Storage Technical Support Engineer

  • Дата на обявата: 25.04.2018
  • Код: 264013
  • Местоположение: София
  • Категория: Technical Support
  • Вид заетост: Пълен работен ден
  • Необходим опит: Не се изисква

Currently, we are looking for Storage Technical Support Engineers with German/Spanish/Italian and English. 

The team will be responsible for diagnosing and troubleshooting hardware and software problems with storage systems, multi-system/multi-network interoperability issues. Our partner will provide full initial technical product and process training (6 weeks), required for the specific job role.

Responsibilities:

  • Manage resolution of technical issues for a distinct set of clients and also build high level of client trust
  • Analyze customer problems to find the best technical solutions
  • Able to prioritize tasks and to involve other teams when needed by following the escalation procedures
  • Responsible also to document all cases and resolutions in order to create good knowledge base

Requirements:

  • Very good command of one of the primary languages
  • Very good command of English
  • Good knowledge in computer technologies and networking
  • Technical support experience in enterprise environments
  • IT related Certification (Microsoft, Cisco, CompTIA, others)
  • Understanding of SAN & NAS hardware and protocols

Working hours: Monday to Friday from 8 am to 8 pm in different shifts depending on the language.

Our partner can offer you:

  • Very competitive salary
  • Attractive performance incentives
  • Top-notch training
  • Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
  • Employee recognition programs

If you see yourself in the above listed opportunity apply now by sending us your CV in English using the form in the right. Only short-listed candidates will be contacted.

All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1938 / 25.09.2015.


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Кои сме ние?

Plovdiv Academy е първата софтуерна академия и компания за подбор на IT професионалисти в град Пловдив, създадена през Май 2015. Нашата основна цел е да участваме активно в разрастването на IT индустрията в страната, като работим усилено за развитието на нейния най-важен актив – хората. През годините сме провели курсове по най-популярните езици за програмиране и сме помогнали на много хора да намерят реализация в IT сферата. Сътрудничим си и с десетки IT компании в България, подбирайки качествени професионалисти за техните екипи.
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